TERMS & CONDITIONS
Payment
Payment is accepted by credit card and debit card. Your account will be securely charged after entering in your card information.
Returns
We have a 14-day return policy, which means you have 14 days upon receipt of your work to request a refund. To be eligible for a return, your item must be in the same condition that you received it. You’ll also need proof of purchase. Returned orders of original works must be tracked and insured.
You can always contact us for any return question at hello@the-prairie.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately at hello@the-prairie.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Please include photographs clearly showing the damage or incorrect work, as well as the packaging it arrived in.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
SHIPPING
Delivery
Once an order is placed, it will be processed and shipped within 10 working days. Please note that working days exclude weekends and public holidays. All orders are insured, tracked, and will require a signature. Please choose a delivery address where you know someone will be available to accept the delivery.
PRIVACY POLICY
This Privacy Policy describes how Prairie collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. Prairie respects your privacy and seeks to protect your personal data. Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our policy.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
Purpose of Collection
To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Sharing Personal Information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
The personal information you provide to us may be shared with third party companies, agents, contractors, service providers or affiliated companies if this is necessary to provide you with our services, respond to your inquiries or for any of the purposes described in this policy.
We may also share your personal information with:
Law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and
Other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organization with that entity.
How long will we keep your information?
We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. This will involve us periodically reviewing our files to check that information is accurate, up-to-date and still required.
Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, for as long as you do not unsubscribe from receiving the same from us. If you opt out from marketing, we will retain your information to enable us to respect your wishes to not be contacted for marketing purposes.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other sites
Our website may contain links to other sites, including via our social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website. Once you link to another website from our website you are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices. Please check these policies before you submit any data to these websites.
Certain features of our site will allow for social networking. You should ensure when using these features that you do not submit any personal data that you do not want to be sent, collected or used by other users, such as profile details or e-mail address.
Your rights
You have the right to access the personal information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you are located within the European Union, you are entitled to these rights under the General Data Protection Regulation (GDPR).
Any request from you for access to or a copy of your personal data must be in writing and we will endeavor to respond within a reasonable period and in any event within one month in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject.
We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change at the following email address hello@the-prairie.com.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls.